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The participant from Singapore had his winnings canceled and his account suspended due to "irregular gaming action". The casino was unable to present us with adequate evidence supporting its decision on account of the internal coverage and stopped responding to our messages and questions. The player was permitted to withdraw only his Preliminary deposit. The criticism was deemed unresolved. Later on, according to the update obtained within the casino, we reopened the grievance. The On line casino made the decision to offer us While using the requested evidence, and we ended up ready to sufficiently overview the matter. Just after gathering all the required information and facts and particulars, we up to date the criticism to 'unjustified' because of breaching the casino's Conditions and terms - with the assistance of A further On line casino account or accounts (multiple accounts used by 1 individual or collusion), the disputed account was engaged in fraudulent activity and bypassing the On line casino's procedures for the reward in question (Reside Casino Welcome Reward), which gave him an unfair gain over the On line casino and its procedure.

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The participant had communicated While using the casino and winbox download copyright supplied all requested paperwork, but The problem experienced remained unresolved. Eventually, the On line casino experienced available to refund the player's deposits, which the player experienced accepted. Regardless of this, the player did not verify possessing acquired the refund, and no even more conversation was gained, leaving the criticism unresolved.

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